Privacy Policy

Last Updated: April 13, 2026

PrimeCare VIP, LLC ("PrimeCare VIP," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at www.primecarevip.com (the "Site") or use our concierge medicine services.

Important: This Privacy Policy governs information collected through this website. For details on how we handle Protected Health Information (PHI) under HIPAA, please see our HIPAA Compliance & Notice of Privacy Practices.

1. Information We Collect

Personal Information You Provide

• Name, email address, phone number, and mailing address
• Information submitted through our contact forms or consultation requests
• Payment and billing information for membership enrollment
• Referral information when you refer a friend

Automatically Collected Information

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 5 below)

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and consultation requests
• Process membership enrollment and payments
• Send appointment reminders and service-related communications
• Improve our website, services, and member experience
• Comply with legal obligations, including Florida state regulations
• Prevent fraud and protect the security of our systems

3. SMS/Text Messaging

PrimeCare VIP may send SMS/text messages to the phone number you provide for the following purposes:

• Appointment reminders and confirmations
• Care coordination and follow-up communications
• Service updates and informational messages
• Responses to your inquiries

No mobile information, including opt-in data or consent for text messaging, will be shared with third parties or affiliates for marketing or promotional purposes.

You may opt out of receiving SMS messages at any time by replying STOP to any message. Reply HELP for support. Message and data rates may apply. Messaging frequency may vary.

Consent to receive SMS messages is not a condition of purchase or membership enrollment. For full SMS terms, please see our Terms of Service.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers: Third-party vendors who assist with website hosting, analytics, email delivery, and payment processing
• Legal requirements: When required by law, subpoena, or court order
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you have given explicit permission

5. Electronic Health Information Exchange

We may make your protected health information available electronically through an electronic health information exchange to other health care providers that request your information for their treatment purposes. In all cases the requesting provider must have or have had a treating relationship with you. Participation in an electronic health information exchange also lets us see other provider's information about you for our treatment purposes.

6. Data Security

We implement administrative, technical, and physical safeguards designed to protect your personal information. While no system is 100% secure, we use industry-standard measures including encrypted connections (SSL/TLS), secure servers, and access controls to protect your data.

7. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies for:

• Essential functionality: Session management and security
• Analytics: Google Analytics and Google Tag Manager to understand site usage
• Live chat: Our chat widget to assist visitors in real time

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the Site.

8. Third-Party Links

Our Site may contain links to third-party websites (e.g., social media platforms, partner services). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the Site. If you believe we have inadvertently collected such information, please contact us immediately.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and obtain a copy of your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

Florida residents may have additional rights under the Florida Digital Bill of Rights. To exercise any of these rights, contact us using the information below.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Medical records are retained in accordance with Florida law and HIPAA requirements.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy, contact us at: